Question 1

What does "one monthly fee" actually include?

Accepted Answer

All maintenance, monitoring, iteration, and operation of the workflows active in your tier. Implementation work that goes beyond your tier's active capacity is scoped per-engagement and quoted before any work starts. No hourly billing inside the retainer.

Question 2

What is a "point" and why does it matter?

Accepted Answer

Every workflow has a point value from 1 to 5, based on how much monthly maintenance it requires. A 1pt workflow takes about 2 hours/month to run. A 5pt workflow takes about 10 hours/month. Your tier sets an active-capacity ceiling — 2 points (Operador), 5 points (Equipo), 10 points (Departamento). You stay below the ceiling, or pay $500/extra point/month if you want more capacity without changing tier.

Question 3

How fast do you respond?

Accepted Answer

Operador — 72 hours. Equipo — 48 hours. Departamento — 24 hours. Email goes to a human you've already worked with. Equipo and Departamento also get a dedicated Discord channel. Departamento gets a named operator who knows your business.

Question 4

What if I need more capacity than my tier allows?

Accepted Answer

Two options. Move up a tier (we'll prorate). Or stay on your tier and pay $500/extra-point/month overage — useful for short-term capacity spikes without changing the relationship.

Question 5

What if you don't deliver value in the first month?

Accepted Answer

If we agree on a specific quick win during kickoff and don't deliver it in 30 days, that month is on us. The guarantee is concrete and singular — one named outcome, written down at the start. It's there because most agencies hide the first 90 days behind 'discovery'; we'd rather put it on paper.

Question 6

Can I cancel? Can I pause?

Accepted Answer

Minimum commitment is 90 days from service start (not signing — the clock starts when setup completes). After that, 30 days written notice to cancel; we hand over every credential, doc, and codebase. Pause is available once per 12 months for up to 30 days — we drop to maintenance-mode pricing during the pause.

Question 7

What's the difference between Operador, Equipo, and Departamento?

Accepted Answer

Capacity, response time, and how much of your tech function we own. Operador is one critical system handled — for solo founders. Equipo is a fractional team across 2–3 connected systems — for growing companies that need a roadmap. Departamento is the whole tech function with a named operator and weekly cadence — for companies replacing an in-house team plus an agency.

Question 8

I want to build a product. How does that work?

Accepted Answer

Same retainer structure, different framing — we call it Founder Track. Builder Tier ($2,500/mo, maps to Equipo) gets you an MVP in 3–4 months with supporting workflows. Partner Tier ($5,000/mo, maps to Departamento) gets you a substantial product in 4–6 months plus the full operational layer to grow it. Available only at Equipo and Departamento — product builds need more active capacity than Operador allows.

Question 9

Do I own everything you build?

Accepted Answer

Yes. Every system, every credential, every line of code we write, every prompt, every doc. On cancellation we hand it all over and document the handoff. No vendor lock-in, no proprietary platform you can't leave.

Question 10

How do you handle credentials and security?

Accepted Answer

Every credential lives in your vault, not ours. We use access tokens scoped to what we need; we never store passwords. We document who has access to what, and the access log goes in your monthly report. Sensitive integrations get reviewed quarterly.

Question 11

Can you take over existing systems built by someone else?

Accepted Answer

Usually yes. We audit what's running, document it, and pick up operation from there. If a system is too brittle or proprietary to maintain economically, we'll tell you upfront — and propose a migration path if it makes sense.

Question 12

Who actually does the work?

Accepted Answer

Andrés Toro, the founder, with the bench of tools and operators he assembles for each workflow. You're not handed off to a sales engineer or an offshored junior. The person on the discovery call is the person who runs your account.

DIMENSION	IN-HOUSE	AGENCY	AXIUS
Ramp-up	4–8 weeks to hire	2–4 weeks to scope	Two calls. Map by week 1.
Capacity	One person's stack	Whoever's free that week	A bench across web, AI, automation, integrations
Response time	Their workday	Their account lead's queue	72h / 48h / 24h by tier
Ownership	Yours, if they stay	Theirs, while contracted	Yours. Every system, every credential, every doc.
Accountability	Their manager	Their account lead	The founder. Direct line.
What you actually get	A hire	A project	An operating layer

Run your business. Not your tech.

The state of your tech today.

Four phases. Zero ambiguity.

Discover

Map

Implement

Operate

The workflow catalog.

Missed-call recovery (auto-text + callback queue)

Dormant lead reactivation

DM auto-qualification (IG, FB, WhatsApp)

Lead enrichment pipeline (Apollo + custom data)

Inbound voice agent (qualification)

Branded FAQ chatbot (web + WhatsApp)

Ticket triage + routing

Review request automation

Onboarding sequences (email + SMS)

Customer health scoring

Document automation (proposals, SOWs, contracts)

Recurring billing + dunning

Cross-tool sync (CRM ↔ accounting ↔ projects)

Vendor management workflows (incl. onboarding)

Internal SaaS audit (ghost-spend hunt)

Custom GPT / Claude for operations

Sales call analyzer

Knowledge base agent (RAG)

AI-drafted replies (review-and-send)

Predictive lead scoring

Dashboard automation (revenue, ops, sales)

Cohort tracking & retention analysis

Multi-touch revenue attribution

Scheduled reports

Customer segmentation (behavioral / value-based)

Marketing site (Next.js / Webflow / Framer)

E-commerce setup (Shopify / WooCommerce)

Campaign landing pages

Conversion optimization + A/B testing

SEO audit + on-page optimization

Internal admin tool (Retool / custom React)

API integration between disparate systems

Custom CRM build

Customer-facing mobile app (React Native / Flutter)

Custom Slack / Discord bot

Email marketing automation (Mailchimp / Loops / Resend)

Paid ads automation (Meta Ads, Google Ads)

SEO content workflow automation

Influencer / affiliate program management

Newsletter publication platform

Video editing automation (Opus Clip / CapCut)

Multi-platform video repurposing pipeline

Thumbnail generation + visual A/B testing

AI voice generation (ElevenLabs)

Podcast production automation

It costs about the same. We just deliver an operating layer instead.

Three tiers. Same operator on every call.

Five firm commitments.

Always reachable.

Outcomes, not hours.

A fraction of hiring cost.

Configure before build.

A team, not a vendor.

Andrés Toro

Are you building a product?

What people ask first.

01What does "one monthly fee" actually include?

02What is a "point" and why does it matter?

03How fast do you respond?

04What if I need more capacity than my tier allows?

05What if you don't deliver value in the first month?

06Can I cancel? Can I pause?

07What's the difference between Operador, Equipo, and Departamento?

08I want to build a product. How does that work?

09Do I own everything you build?

10How do you handle credentials and security?

11Can you take over existing systems built by someone else?

12Who actually does the work?

Let's map your operational layer.